Google apologises after Gmail, other online services stumble
Agence France Presse | Updated On: January 25, 2014 15:07 (IST)
San Francisco: Google has apologised after the internet giant's
widely-used free email and an array of other services were disrupted
by apparent software woes on Friday.
"Earlier today (Friday), most Google users who use logged-in services
like Gmail, Google+, Calendar and Documents found they were unable to
access those services for approximately 25 minutes," Google
engineering vice president Ben Treynor said in a blog post.
"For about 10 per cent of users, the problem persisted for as much as
30 minutes longer."
Google did not disclose the full extent of the Gmail glitch but the
brief outage was believed to have affected millions of people,
including those using the service at work.
Complaints were posted online from Europe, Canada, the United States
and elsewhere.
An online Google Apps tracking dashboard, which indicated that a dozen
services - including Gmail and its social network Google+ - had
experienced problems.
"Whether the effect was brief or lasted the better part of an hour,
please accept our apologies-we strive to make all of Google's services
available and fast for you, all the time, and we missed the mark
today," Mr Treynor said.
"The issue has been resolved, and we're now focused on correcting the
bug that caused the outage, as well as putting more checks and
monitors in place to ensure that this kind of problem doesn't happen
again."
Rival Yahoo, whose own Web-based email service experienced a massive
outage in December, was quick to join a chorus on Twitter spreading
word of the Gmail issue.
Yahoo even tweeted a screen capture of a Google message apologising
for the problem.
Story first published on: January 25, 2014 11:52 (IST)
http://www.google.ca/gwt/x?gl=CA&hl=en-CA&u=http://profit.ndtv.com/news/corporates/article-google-apologises-after-gmail-other-online-services-stumble-378642&q=gmail+outage+massive+yahoo
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